S No Group Number Group Name Member Secretary No of Members
1. SSD 19 : P1 SSD 19/P1: Panel on Service Monitoring Methods and Tools Mr. DARPAN CHALIA 9
2. SSD 19 : P2 Panel on Service Communications – Guidelines and Service Delivery Channels – Modes of Delivery Mr. DARPAN CHALIA 8
3. SSD 19 : P3 Panel on Services Contacts and Service Level Agreements Mr. DARPAN CHALIA 9
4. SSD 19 : P4 Panel on Service – use of ICT Mr. DARPAN CHALIA 4
5. SSD 19 : P5 Panel on Service Process Risks and Template for Vertical Services Standards Mr. DARPAN CHALIA 4
6. SSD 19 : P6 Panel on Human Resource – specific skills attributes requirements for services Mr. DARPAN CHALIA 4