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All the standards published after 01 Oct 2025 are available in new portal. Please click here to view the portal
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Basic Details/ मूल ब्यौरा
Comment
IS Number/
आईएस संख्या
:
IS 20000:2024
IS Title/
आईएस शीर्षक
:
SERVICES - GLOSSARY OF TERMS
Superseding IS/
सुपरसीडिंग आईएस
:
None
Degree of Equivalence/
समतुल्यता स्तर
:
Indigenous
Number of Revisions/
पुनरीक्षणों की संख्या
:
New Standard
Number of Amendments/
संशोधनों की संख्या
:
No amendment issued
Aspect/
पक्ष
:
Terminology
Language/
भाषा
:
English
Reaffirmation Year/
पुनर्पुष्टि वर्ष
:
Technical Department/
तकनीकी विभाग
:
SSD (Service Sector Department)
Technical Committee/
तकनीकी समिति
:
SSD 19 (Basic Standards on Services Sectional Committee)
Member Secretary/
सदस्य सचिव
:
Mr. DARPAN CHALIA (SCIENTIST-C)
Other Details
Indian Standard
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Amendment : 0
Gazette Document : 1
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License : 0
Product Manual & SIT : 0
Laboratory : 0
Classification Details
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Cross Reference Details
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Composition
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Corrigendum : 0
Cross Reference Details
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Indian Standards Referred In IS IS 20000:2024
:
1
IS/ISO 9000:2015
ISO 9000 : 2015
Quality management systems - Fundamentals and vocabulary (Fourth Revision)
MSD 02
2
IS/ISO 41011:2017
ISO 41011 : 2017
Facility Management — Vocabulary
MSD 12
3
IS/ISO/IEC GUIDE-76:2020
ISO/IEC GUIDE 76 : 2020
Development of service standards - Recommentations for addressing consumer issues
MSD 15
4
IS/ISO 18740:2016
ISO 18740 : 2016
Service excellence- Principles and model
SSD 19
International Standards Referred In IS 20000:2024
Standard contains no Cross Referenced International Standard.
IS 20000:2024
is Referred in following Indian Standards :
Standard contains no Cross Referenced Indian Standard.
Classification Details
Group
:
Management systems/services and corporate social responsibilities
Sub Group
:
Information & Documentation
Sub Sub Group
:
Information & Documentation
Aspect
:
Terminology
Certification
:
