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Indian Standard Details

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Basic Details
IS Number : IS 16677:2024
IS Title [Eng-Hn] : Quality Management - Customer Satisfaction - Requirements for Complaint Handling in Organization (First Revision)
No of Revision : 1
No of Amendments : 0
Technical Department : Management and Systems Department
Technical Committee : MSD 2 ( Quality Management )
Language : English

Classification Details
Group : Management systems/services and corporate social responsibilities
Sub Group: Quality Management System
Sub Sub Group : Management System
Aspects: Others
Certification:
Ministry : Ministry of Consumer Affairs
Short Commom Man's Title:
Itchs:
Degree of Equivalence: Indigenous
Identical/Equivalent Standards:
Organisation :

Cross Referencing Details
Indian Standards Refered In IS IS 16677 : 2024 :
SNo IS Number Title Technical Committee
1
IS/ISO 9000 : 2015 Quality management systems - Fundamentals and vocabulary (Fourth Revision) MSD 2
2
IS/ISO 9001 : 2015 Quality management systems - Requirements (Fourth Revision) MSD 2
3
IS/ISO 10001 : 2018 Quality Management — Customer Satisfaction Guidelines for Codes of Conduct for Organizations ( First Revision ) MSD 2
4
IS/ISO 10002 : 2018 Quality Management — Customer Satisfaction — Guidelines for Complaints Handling in Organizations ( First Revision ) MSD 2
5
IS/ISO 10003 : 2018 Quality Management — Customer Satisfaction — Guidelines for Dispute Resolution External to Organizations ( First Revision ) MSD 2
6
IS/ISO 10004 : 2018 Quality Management — Customer Satisfaction Guidelines for Monitoring and Measuring ( First Revision ) MSD 2
7
IS 15700 : 2018 Quality management systems - Requirements for service quality by public service organizations MSD 2
8
IS 14615 : Part 4 : 2018 Measurement of fluid flow by means of pressure differential devices inserted in circular crossSection conduits running full: Part 4 venturi tubes WRD 1
International Standards Refered In IS 16677 : 2024 Standard contains no Cross Referenced International Standard.
IS 16677 : 2024 is Refered in following Indian Standards : Standard contains no Cross Referenced Indian Standard.