Revised Standards    New Standards

Standards List

S.No IS Number IS Title Category Reaffirmation Year Scope
1 IS/ISO 18295 : Part 1 : 2017/ISO 18295 - 1 : 2017
Customer Contact Centres - Part 1 : Requirements for Customer Contact Centres Service Specification 0 Buy
2 IS/ISO 18295 : Part 2 : 2017/ISO 18295 - 2 : 2017
Customer Contact Centres - Part 2 : Requirements for Clients using the services of Customer Contact Centres Service Specification 0 Buy